A New Era for Experience & Research Technology

Inside the strategies Cleveland Clinic, UCLA Health, and Bon Secours Mercy Health used to improve RN well-being and engagement, despite declining rates nationally.

Press Ganey

   HUMAN EXPERIENCE  

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Press Ganey and Forsta join forces to accelerate innovation in the global healthcare experience industry.

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+ FORSTA FOUNDATIONS+ DIGITAL FEEDBACK+ DIGITAL COMMUNITIES+ PX FOCUS GROUPS+ CROWDSOURCING+ VISUALIZATIONS

"Forsta’s HX platform will allow Press Ganey to make a quantum leap in our technology solutions for our clients. Together, the next generation of patient and customer experience will be better, deeper, and truly human-centric."

Darren Dworkin  Chief Strategy Officer, Press Ganey

   FORSTA FOUNDATIONS   

Flexible, scalable surveys, suitable for first-time users and seasoned pros. Forsta Foundations enable your team to unlock powerful new insights through a single self-service platform.

Building surveys has never been easier. Choose from our template library, upload a Word document, or get hands-on and create your own from scratch.

Our response-rendered layout means your surveys will look optimal on any device. A better survey experience drives better response rates—and better data.

Engaging participants couldn’t be easier. Share surveys though any channel, including but not limited to SMS, email, web link, and QR code.

Build powerful dashboards using a drag-and-drop design tool. View KPIs, reports, and metrics at a glance, so you can focus on turning insight into action.

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   DIGITAL FEEDBACK   

Turn digital journeys into real-time insights. Effortlessly launch highly targeted surveys on any website or app.

Collect rich, real-time feedback without relying on developers.

Show website visitors and app users you value their feedback in a way that's consistent with your brand image and values.

Accurately profile your audience to learn how you can improve each unique experience.

Uncover insights in real time so you can take immediate action.

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   DIGITAL COMMUNITIES   

Interact with patients on your own mini social media app. Open up a priceless stream of insights, bringing you closer to your patients. All through a simple-to-use, self-service platform.

Switch effortlessly between phone, tablet, and desktop. It’s easy to ask questions—and easy for patients to respond. Start the conversation and add interactive events to get real-time feedback on whatever you want.

Rich reporting makes it easy to mine community posts and interactions to uncover deeper patient insights.

3 Press Ganey and Forsta join forces to accelerate innovation in the global healthcare experience industry.

4 Press Ganey and Forsta join forces to accelerate innovation in the global healthcare experience industry.

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   PX FOCUS GROUPS   

Forsta PX Focus Groups let you deep dive into specific topics with patients and understand trending issues. Inviting patients to a focus group is easy: Simply import any survey or member list into the platform so you can schedule with patients directly.

Bring your group together on any browser with our secure, feature-rich, online focus group and in-depth interviews solution—no additional software or downloading needed.

Plan, book, find participants, run your session, and collect your insights. All without leaving the Forsta platform.

We set a high bar for privacy and security. All our data is encrypted, and our data centers are SSAE16 Type II SOC2 or ISO27001 certified.

Take snap opinion polls or share screens in real time. Use breakout rooms to split participants into smaller groups, then bring everyone back together with ease.

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   CROWDSOURCING   

A new way of gathering feedback that engages your employees in solving problems. Unlike surveys or other methods of data collection, Crowdsourcing is "continuous," so employees can take action whenever they're ready.

Focus your teams on solving specific problems through ideas and ranking.

Meet people where they are. Always-on collaboration means your people can participate, regardless of shift or day.

Let people vote on and rank ideas, then use the tool to prioritize the next best action.

Tap into the right prompts around key topics to spark ideas and set your team up for success.

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   VISUALIZATIONS   

See it all beautifully—in an instant. Dynamic data visuals update automatically and are shareable on any device.

Transform a list into a living, breathing entity. A template library, featuring drag-and-drop tools, helps you reinvent your reports, from black and white data, to something colorful, powerful, and interactive via the device of your choice.

Watch data move in real time. Our dashboards refresh graphics live and alert you when something looks wrong, so you can react as fast as your data changes.

Tailor dashboards to specific users so they only see the data that matters to them. Dynamic filtering lets you query your data, then slice and dice to unlock different perspectives.

4 Press Ganey and Forsta join forces to accelerate innovation in the global healthcare experience industry.

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